⟵ Return to FAQ
Question ~ What is Dial Before You Dig? ⟶
Question ~ How does Dial Before You Dig work? ⟶
Question ~ How long does it take to get Dial Before You Dig plans? ⟶
Question ~ Can you order the Dial Before You Dig plans on our behalf? ⟶
Question ~ I know there is a water main running through the works area but no water plans have come with any of the Dial Before You Dig stuff. What should I do? ⟶
Question ~ Can we order the Dial Before You Dig plans and give them to you to use when you come out? Or does Geelong Cable Locations need to order its own set of Dial Before You Dig plans? ⟶
Question ~ I am digging on private property, why do you still need to get Dial Before You Dig plans? ⟶
Question ~ I did a Dial Before You Dig request 8 months ago when we first started tendering for this job and I still have all the plans on file. What do you mean you won’t come out and locate them until I get new plans? ⟶
Question ~ I don’t think I will need to get you out to my site as I have the Dial Before You Dig plans and they just show everything running straight. So we should be safe, right? ⟶
Question ~ I’m just putting up a front fence at home. I have done the Dial Before You Dig request and it shows where everything in the street is. All I want to know is where they are coming into my place. Who do I call to get a plan of that? ⟶
Question ~ So if we still need to get Dial Before You Dig plans, then why do I need to pay for you to come out to site? ⟶
Question ~ There has been a burst water pipe and the houses are starting to flood. We don’t have time to wait around for Dial Before You Dig plans. We need to get this fixed ASAP, but we can’t start until everything is located that is in the area so we don’t damage anything. What can we do? ⟶
Question ~ We don’t have time to wait for Dial Before You Dig plans. Can you just come out and we will sign a waiver to say that we accept full responsibility? ⟶
Question ~ We got the Dial Before You Dig plans. They only showed a water main in the area where we were working, so we didn’t bother getting you guys out. Instead we decided to just dug down by hand to expose it and then we were going to do our works. We have got down to one meter deep and have dug one meter either side to where the main should be, but we still can’t find it. What do you suggest we do? ⟶
Question ~ What is the difference between Dial Before You Dig and you guys? Are they your competition? ⟶
Question ~ Why do we still need Dial Before You Dig plans when I know there is nothing out where we are digging? Really I just need you to come out and sign off on the paperwork that you have scanned the area. ⟶
Question ~ We have been working onsite for the last 3 months. We know for a fact that nothing new has gone in here, as they would have had to dig through our site to put it in! We have the Dial Before You Dig plans from when we started the job but are only now starting to do the excavating, which is why we now need a cable locator to come out. Can’t you just use those plans? ⟶
